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ERIC^® Frequently Asked Questions (FAQ's)

I get "Run-time error '91'" when trying to run one of the saved codes reports under the Reports pane within ERIC^®.

You will need to move ERIC^®'s databases to a location different than the ones to where they were installed. Click here for detailed instructions on how to move the databases. *

I get "Run-time error '-2147418105 (80010007)'" when trying to run one of the saved codes reports under the Reports pane within ERIC^®.

You will need to move ERIC^®'s databases to a location different than the ones to where they were installed. Click here for detailed instructions on how to move the databases. *

I get the same identification result no matter what microcode I enter or which RapID System I select.

This issue is related to security/permissions on the folder where ERIC^® is installed and users are restricted in what they can do on the computers. Obtaining the appropriate security/permissions rights from their IT department should resolve the problem.

Further assistance: For additional assistance, contact Remel Technical Services.

Phone: (800) 255-6730

Fax: (877) 428-1924

E-Mail: Technical Support

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